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Shipping & Returns

Returns

We want you to be completely satisfied with our service and products. If, for any reason you are not entirely happy - please tell us.

You may return unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable. Due to their nature, we cannot offer refunds for perishable foods.

Refunds will only be made via the original method of payment. Refunds will have post and packing charges. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.

To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. shopspicy will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.